Unfair Bank Charges UK

This Simple Process Will Help You to Reclaim Unfair Bank Charges

1. Highlight all the penalty charges in your last six years of account statements.
2. Add up the total and then fill in all the information on the document in the box below, called ‘14 day letter’.
3. Next, post this letter by Recorded Delivery, to the branch address of your bank/lender including a photocopy of the highlighted statement pages.
4. The bank/lender will usually respond to the letter by either refusing to meet your claim or by offering to settle in part, or in full.
5. If the claim is small, the bank/lender may want to settle it quickly to reduce its legal and administration costs. If the claim is large, it is more likely the bank/lender will do nothing – waiting until you actually go ahead and file a claim at court.
6. Check online with the Post Office to confirm the date that the bank/lender received your letter and then allow 14 days from that date for it to respond.
7. If, after 14 days, you have received no response at all, or are unhappy with the bank/lender’s response then the next stage is to file a claim at your local small claims court (see section titled ‘File at Court’ below). There is a fee to file a claim. If your bank pays up, this fee is refunded at the point of settlement.
8. The bank/lender is then obliged to defend its case before the judge or else to pay the amount you are claiming against it. If it chooses not to defend itself, as well as paying the full amount of your claim, it will also refund your court fee. So far no bank/lender, we are aware of, has defended its penalty charges in court.